Donor FAQs

Wheeler Mission is committed to honoring our donors’ privacy. We do not rent, sell or exchange donor information with others. A donor’s information is recorded to keep the donor informed about Wheeler Mission and provide the donor an opportunity to support our programs. At times, we may publicize donors’ names for appreciative recognition. If you do not wish to be recognized, please contact us at (317) 635-3575.


Wheeler Mission does not collect personal information about visitors to our website, except when visitors specifically provide such information on a voluntary basis. When giving an online donation your personal information will be used by Wheeler Mission and the payment processor to securely process any donations.

How do I stop my recurring donation?

How can I increase or decrease my monthly giving?

What are the hours of the physical donation center/what can I bring to drop off?

Please see all the info about dropping off donations including what we might need, where to go, and what we can accept here.

I have a new credit card number/bank account info—how can I update this?

There are three ways to update your payment information:

  1. Go to our recurring gift donation page and set up a new recurring donation. Add a note in the special instructions box to note that this is a replacement gift.
  2. Call Donor Services at (317) 635-3575 x601 from Monday – Friday, 9:00 a.m. – 5:00 p.m.
  3. Mail your updated account info to our office at Wheeler Mission Donor Services, 205 E New York St, Indianapolis, IN 46204. We are not able to use credit card/banking info sent via email due to security risks.

I need to update my address.

I’m getting too much mail/person is deceased—can you please take me off your mailing list?

What percent of donations goes toward operating costs?

You can see our audited financial statements, 990 form, charitable giving break out, and breakdown of expenses on our website here.

I have questions about IRAs and acknowledgement letter expectations.

You should always consult your financial advisor about all types of charitable giving. Wheeler Mission is eligible to receive your required minimum distribution (RMD) or qualified charitable distribution (QCD) from your IRA. Our tax ID number is 35-0888771. We will send you a letter that you can use for your taxes after we receive a contribution from your IRA. If you would like more information, please use this form.

I have questions about giving via stock and acknowledgement letter expectations.

You should always consult your financial advisor about all types of charitable giving. Wheeler Mission is eligible as a 501(c)3 organization to accept charitable gifts through transfers of securities. Our tax ID number is 35-0888771. We will send you a letter for tax purposes after we have received your stock transfer. If you would like our account info to make your stock gift, please use this form. You can also call the Donor Services Office at (317) 635-3575 x601.

How do I give via DAF?

You should always consult your financial advisor about all types of charitable giving. Wheeler Mission is eligible as a 501(c)3 organization to accept gifts from your donor advised fund. Our tax ID number is 35-0888771. Please visit this page on our website to directly link to many popular donor advised fund websites and make your gift to bring help, hope, and healing to those served at Wheeler. If you would like to be contacted by someone at Wheeler for more information, please use this form.

I would like more information on matching gifts.

Wheeler Mission is eligible for matching gift donations from a variety of employers. These gifts must be initiated by the donor. Please contact your Human Resources department to find out what the process is to apply for a matching gift to match your donation to Wheeler Mission. If you need our tax ID number, it is 35-0888771. If you have additional questions, please email

How do I give in honor or memory of someone else?

We are so thankful that you would think of Wheeler Mission for a tribute gift for your friend or family member. If you are planning to have multiple people give in honor or memory of your loved one, you can set up your own fundraising page using this link. You can also have people mail contributions to: Wheeler Mission, PO Box 3085, Indianapolis, IN 46206. If you would like to get notifications of donations, please send an email to detailing who should be notified and for which honorarium or memorial.

I have questions about gift-in-kind receipts.

If you have made a gift-in-kind donation to Wheeler Mission, it is your responsibility to track and value the items you have given. Wheeler Mission is not an assessor, and therefore, does not assign a value to material contributions. We do have an online form that can be used to list your contributions and put the items on file with our organization. You can find it here. If you have questions about the types of items Wheeler needs or can accept, please see this page. If you have additional questions about your material donation, you can contact Donor Services at (317) 635-3575 x601 or

I have questions about a donation I have already made.

If you have a question about a contribution that you have already made, please contact us via this form to find out the status of the donation, get a missing receipt, or get other information about your donation.

Where should I mail my check?

For donations to one of our Indianapolis locations, please mail your check to Wheeler Mission, PO Box 3085, Indianapolis, IN, 46206. For donations to one of our Bloomington locations, please mail your check to Wheeler Mission, PO Box 3297, Bloomington, IN 47402.

Is my name ever shared with another organization?

To ensure privacy, Wheeler Mission does not share, sell, or rent our donors’ names, addresses, e-mails, or phone numbers.

How did you get my name and address?

To obtain new donors, Wheeler Mission rents mailing lists from organizations that rent this type of information. Your name and address was most likely obtained through a list rented out by the Direct Marketing Association. We will not add you to our mailing list or database unless you make a contribution. We depend on donations from private sources to fund the work of bringing help, hope, and healing to those who are hurting and experiencing homelessness.

I would like a list of all the contributions I made in the last year.

If you would like a list of all the contributions you made in the last calendar year, please use this form.

How much does it cost Wheeler Mission to provide a meal or night of shelter to a person experiencing homelessness? How many were provided last year?

Wheeler Mission relies on the generous support of friends and community partners for the funding to provide this life-changing care to our struggling neighbors.


Wheeler Mission’s operating costs:

To provide 1 meal = $2.73

To provide 1 night of shelter = $11.99


Last year, we served:

331,010 meals

10,070 men, women, and children

Where are all your locations?

See all of our locations here. See more about our work in Indianapolis here. See more about our work in Bloomington here. If you need help for you or a family member, please use our resource to point you to the correct location.

In what ways can I give?

Please see all the ways that you can give to Wheeler Mission here.

How do I get involved in a Giving Society/Circle?

Please see all the giving societies and circles available to donors here.